User Privacy Policy
This Privacy Policy explains how we collect, use and protect personal information when you use Megawin Casino services. We take your privacy seriously and set out what data we hold, why we process it and how you can manage your information. Please read the sections below to understand our approach to privacy and how to contact us about your data.
Types of data we collect
We collect different kinds of information depending on your interactions with our site and services. This includes personal data you provide directly, technical data collected automatically, and transactional data related to payments and account activity.
Personal data
Personal data includes your name, date of birth, email address, phone number and postal address. It also covers identity documents and verification details submitted for account checks, and any messages or tickets you send to our support team.
Technical data
Technical data covers information gathered automatically when you use our services. Examples include device type, browser, IP address, operating system, session identifiers, and behavioural data such as pages visited and game play patterns.
Transactional data
Transactional data relates to deposits, withdrawals, payment method details, transaction timestamps and balances. We may also store records of promotions you have used and the outcomes of your activity for accounting and security purposes.
How we use your information
We use data to operate your account, process payments, verify identity, improve our services, prevent fraud and meet legal obligations. We may also use aggregated or anonymised data for analytics and service improvement. We will not use personal data for marketing without your consent where required.
Data protection practices
We implement physical, technical and organisational measures to protect your information. Access to personal data is limited to authorised staff and third parties who need it to deliver services. We use encryption for data in transit and require secure authentication for account access.
Cookies and tracking technologies
We use cookies, web beacons and similar technologies to provide basic site functionality, remember your preferences and collect analytical information. You can manage cookie settings through your browser or our cookie control tool. Some features may be limited if cookies are disabled.
Information sharing and third parties
We may share data with payment providers, identity verification services, fraud prevention partners and service providers who support our operations. Where we share data, we require reasonable safeguards to protect it. We do not sell personal data to third parties.
User rights
You have rights to access, correct and request deletion of your personal data, and to object to or restrict certain processing where applicable. You may also request a copy of the personal data we hold about you in a commonly used format.
Access, correction and deletion of data
To exercise your rights, contact us at [email protected]. We will respond to verifiable requests and may ask for proof of identity before making changes. In some cases we must retain information to fulfil legal or regulatory obligations.
Privacy policy updates
We may update this policy from time to time. Material changes will be posted on our site with the updated date. We recommend reviewing this page periodically to stay informed about how we handle your data.